Privacy Policy

This Privacy Policy outlines how Haitchuh (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.haitchuh.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether a customer, website visitor, or any individual whose information we collect as outlined in this policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please refrain from using or accessing any of our Services.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time, to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on the Site, with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed of any changes.

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How We Collect and Use Your Personal Information

We collect and have collected over the past 12 months personal information about you from various sources, as outlined below. The information we collect depends on how you interact with our Site and use our Services.

In addition to the specific uses outlined below, we may use the information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users.

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What Personal Information We Collect

The types of personal information we obtain depend on how you interact with the Site and Services. The following sections describe the categories and types of personal information we collect:

Information We Collect Directly from You

When you use our Services, you may directly submit the following information:

• Basic contact details, such as your name, address, phone number, and email address.

• Order information, including your name, billing and shipping addresses, payment details, and order confirmations.

• Account information, such as username, password, and security questions.

• Shopping information, including items you view, add to your cart, or wishlist.

• Customer support information, including any details you provide when contacting us, such as messages sent through the Services.

Some features of the Services may require you to provide specific information. You may choose not to provide certain information, but doing so may prevent you from accessing certain features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser details, network information, IP address, and usage details via cookies, pixels, and similar technologies.

Information We Obtain from Third Parties

We may obtain personal information from third parties, including service providers or vendors that collect data on our behalf, such as:

• Payment processors who collect your payment details (credit card, billing address, etc.) to process your transactions.

• Third-party services that help us with advertising, analytics, and tracking technologies like cookies or web beacons.

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How We Use Your Personal Information

We use your personal information for various purposes, including:

Providing Products and Services
To process payments, fulfill orders, notify you about your account or purchases, manage your account, arrange shipping, and provide returns and exchanges.

Marketing and Advertising
To send promotional emails or show you personalized ads about products or services you may be interested in.

Security and Fraud Prevention
To detect and prevent fraudulent or illegal activity, and ensure the security of our Site and Services.

Communicating with You
To provide customer support and improve our Services.

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Cookies

We use cookies to enhance your experience on our Site. These may include both first-party and third-party cookies for analytics, user preferences, and targeted advertising.

You can adjust your browser settings to remove or reject cookies, but this may impact certain features or functionality on our Site.

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How We Disclose Your Personal Information

We may disclose your personal information to third parties for several legitimate purposes, including:

• Vendors and service providers that help us manage our Site and Services (e.g., payment processing, IT services, analytics, etc.).

• In business transactions such as mergers or acquisitions.

• To comply with legal obligations or respond to requests from government authorities.

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Security and Retention of Your Information

While no security system is completely infallible, we implement measures to protect your information. However, please note that data transmitted over the internet may not be 100% secure. We retain personal information for as long as needed to provide Services, comply with legal obligations, or resolve disputes.

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Your Rights and Choices

Depending on where you are located, you may have rights to access, delete, or correct your personal information, or limit how we use it. You may also opt out of receiving marketing communications.

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Complaints

If you have any complaints about how we process your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

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International Users

Your personal information may be transferred, processed, and stored outside of your country, including in India and other jurisdictions. We ensure that any such transfer complies with applicable data protection laws.

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Contact

If you have any questions about our privacy practices or wish to exercise your rights, please contact us at support@haitchuh.com.

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Last updated: January 4, 2025.