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contact  us

At Haitchuh, we prioritize our customers and their satisfaction. If you have any questions or concerns, our team is available 24/7 to provide support. Feel free to reach out to us through any of the channels listed below.

Customer Support

Fill out the form below with any inquiries and our team will get back to you as soon as possible.

Thank You For Contacting Us!

Chat With Our Support Team

For immediate assistance or faster response times, you can also message us directly through our live chat feature.

Location

Our Locations

Currently, we operate solely online and do not have a physical store. However, we are planning to open a physical store in the future. In the meantime, you can reach us at our registered business location:

House Number : 44 | Floor 3
Montgomery Street, San Francisco
Postal Code : 94104
California, USA

12-70, Venkatapuram,
Balapur, Rangareddy,
Hyderabad, India.

We will keep you updated on the progress of our physical store, and we look forward to serving you both online and in-store in the future!

FAQ

Frequently Asked Questions

  • What payment methods do you accept?
    We accept various payment methods to ensure a convenient shopping experience for our customers. These include credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Rest assured, your payment information is encrypted and processed securely.
  • How can I track my order?
    Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this tracking information to monitor the status of your delivery and estimate the expected arrival date. If you have any issues with tracking your order, feel free to contact our customer support team for assistance.
  • How long will it take to receive my order?
    The delivery time for your order depends on several factors, including your location and the shipping method chosen at checkout. Typically, orders within INDIA are delivered within 7 business days, while international orders may take longer. You can track your order's progress using the tracking information provided in your shipping confirmation email.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times may vary depending on the destination. At checkout, you can select your country to see the available shipping options and costs. Please note that customs duties or import taxes may apply, and customers are responsible for any additional charges related to international orders.
  • What is your return policy?
    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 5 days of receiving the item for a full refund or exchange. Please ensure the product is unused, in its original packaging, and accompanied by proof of purchase. For detailed instructions on initiating a return, please visit our Returns & Exchanges page.
  • Do you operate a dropshipping business model?
    Yes, we operate on a dropshipping business model. This means that we partner with reliable suppliers and manufacturers to fulfill orders directly to our customers. By leveraging dropshipping, we can offer a wide range of products without the need for maintaining inventory or handling shipping logistics. Rest assured, our dropshipping process is designed to ensure timely delivery and customer satisfaction.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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